Return & Refund Policy
Last updated: October 2026
Thank you for shopping at KsaveraART. Each artwork is created with great care, and your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
1. Original Paintings (One-of-a-Kind Artworks)
- Ready-to-Ship Originals: In accordance with EU consumer protection laws, buyers residing within the European Union (EU) have a statutory right to return ready-to-ship original paintings for any reason within 14 days of receipt. The artwork must be returned in its original, pristine condition and in its original secure packaging. All return shipping, insurance, and packaging costs are the sole responsibility of the buyer. Please contact us at ksaveraart@pm.me within 14 days of delivery before initiating the return shipment.
- Commissioned & Custom Originals: Any original artwork painted specifically on demand or customized to the buyer's specifications (commissioned art) is strictly made-to-order. In accordance with Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB), the right of withdrawal does not apply to personalized or custom-made goods. Therefore, all sales of commissioned original paintings are final and non-refundable.
- Non-EU Orders: We do not accept returns, exchanges, or refunds for any original paintings shipped to countries outside the European Union. All international sales outside the EU are final.
2. Fine Art Prints (Made-to-Order Reproductions)
- Strict Made-to-Order Policy: All fine art prints offered on this website (including acrylic, metal, canvas, and other material variations) are strictly manufactured on demand for each individual customer. These items are produced specifically based on your selected design, medium, and size dimensions, meaning they cannot be resold or restocked.
- No Right of Withdrawal: Under statutory provisions of EU and German Consumer Law (Section 312g Paragraph 2 No. 1 of the German Civil Code - BGB), the standard 14-day right of withdrawal does not apply to contracts for the supply of goods that are manufactured to the consumer's specifications or are clearly personalized.
- All Sales Are Final: Because of the custom nature of these fine art productions, we do not accept returns, cancellations, or exchanges for reasons such as incorrect size measurements, color mismatches with your interior, or a change of mind. Please review your order details carefully before completing your purchase.
3. Damaged or Defective Items
If your artwork or print arrives damaged or defective due to transit or manufacturing issues, we will gladly arrange a replacement or a full refund.
- Reporting Procedure: Please inspect your package immediately upon delivery. If you notice any damage, contact us without undue delay (preferably within 3 days of delivery) at ksaveraart@pm.me. You must include clear, high-resolution photographs of the damaged product as well as the outer shipping box and packaging materials.
- Resolution: Verified transport damages or manufacturing defects will be resolved at no extra cost to the buyer via a priority replacement product (if available) or a full refund to the original payment method.
4. Return Shipping Process
- To initiate an authorized return for a ready-to-ship original painting (EU only), you must first contact us at ksaveraart@pm.me to receive shipping instructions.
- Return shipping costs are the sole responsibility of the customer unless the product arrives verified as damaged or defective.
- Due to the large dimensions and high value of fine art shipments, we strictly require using a tracked and fully insured shipping service. KsaveraART cannot be held responsible or issue refunds for return shipments that are lost or damaged in transit.
5. Refunds
Once your authorized return is physically received, inspected, and verified to be in its original, undamaged condition, we will process your refund.
Refunds will be credited automatically to your original payment method within 5 to 10 business days. Please note that additional processing times may apply depending on your financial institution or payment provider.
6. Contact Information
If you have any questions or require clarification regarding this Return & Refund Policy, please contact us at: ksaveraart@pm.me
7. EU Right of Withdrawal — Exercise Your Right
If you wish to exercise your right of withdrawal under EU consumer law, please click the button.